Delivery Policy

Last updated: June 6, 2026

Overview

BeerNGrub Canada provides delivery for eligible orders within supported Canadian delivery areas. Delivery availability is confirmed at checkout or during order processing based on the recipient’s address, product selection, delivery requirements, and applicable legal restrictions.

We prepare and coordinate orders based on recipient address, product eligibility, delivery timing, fulfillment requirements, courier availability, and any applicable alcohol or regulated-product requirements. Available delivery information and estimated delivery dates are shown during checkout where applicable.

Order Processing

Orders begin processing shortly after payment is confirmed. Customers requesting an address correction, order change, gift message change, cancellation, or other update should contact customer service as early as possible.

Once preparation, fulfillment, alcohol compliance review, courier coordination, shipping, or delivery coordination has begun, changes or cancellations may no longer be possible.

Delivery Timing

Same-day delivery is available in Greater Toronto and Greater Vancouver on eligible orders. Eligibility may depend on the recipient address, order timing, product availability, courier availability, alcohol-related requirements, weather, traffic, and other operational factors.

Scheduled delivery may be available where supported. Delivery options available for an order are confirmed during checkout or order processing where applicable.

Delivery dates, delivery windows, shipping times, and transit times are estimates only and are not guaranteed delivery times unless expressly confirmed in writing by BeerNGrub Canada.

Exact delivery timing may vary due to routing, traffic, weather, recipient availability, building access, security procedures, courier performance, product availability, age-verification requirements, and operational capacity.

Residential deliveries typically occur by end of day where available. Business, office, institutional, and managed-property deliveries typically occur during standard business hours where possible.

Delivery Completion

Deliveries do not require a signature unless otherwise stated or required due to product type, delivery location, alcohol content, age verification, identity verification, courier procedure, or applicable delivery rules.

Orders may be left in a safe location or delivered to a recipient, building representative, concierge, reception desk, security desk, front desk, mailroom, loading area, delivery room, or other building-approved receiving point where appropriate and permitted.

Once proof of delivery has been obtained, or the order has been accepted by the recipient, building representative, reception desk, mailroom, concierge, security desk, front desk, or other authorized receiving location, the order may be considered delivered.

Office, Building, and Managed Property Deliveries

Deliveries to offices, institutions, apartments, condominiums, hotels, hospitals, gated communities, campuses, and other managed properties may be completed through reception, mailroom, concierge, security, front desk, loading area, delivery room, or another building-approved receiving point.

Customers are responsible for providing complete delivery details, including company name, department, suite or unit number, recipient phone number, building instructions, buzzer code, access information, and any other information needed for delivery.

BeerNGrub Canada is not responsible for delays, failed delivery attempts, lost items, spoilage, or handling issues that occur after an order has been accepted by a building representative, receiving desk, concierge, security desk, mailroom, front desk, or other authorized receiving location.

Incorrect or Incomplete Address Information

Customers are responsible for providing a complete and accurate delivery address at the time an order is placed.

• Address changes must be requested promptly after ordering and before preparation, fulfillment, shipping, or delivery coordination begins.
• Orders with incorrect or incomplete address information may be delayed, misdelivered, returned, refused, or undeliverable.
• Refunds, replacements, credits, or re-delivery may not be issued for orders affected by address errors, missing suite or unit numbers, incorrect recipient information, missing phone numbers, or incomplete delivery instructions.
• Additional delivery, re-delivery, replacement, or handling fees may apply where an order must be corrected, re-routed, remade, re-shipped, or re-delivered.

Service Area Review

Some addresses within or near the edge of a supported delivery area may require additional review before fulfillment proceeds.

If an address requires additional delivery coordination, delivery fees, product changes, courier review, or legal compliance review, customer service may contact the purchaser before fulfillment continues.

If delivery cannot be completed to the address provided, the order may be modified, delayed, cancelled, refunded in part, credited in part, or treated as undeliverable depending on the circumstances and at BeerNGrub Canada’s discretion.

Undeliverable Orders

Orders may be considered undeliverable when delivery cannot be completed due to incorrect or incomplete address information, recipient unavailability, refused delivery, restricted access, failed age verification, failed identity verification, unsafe conditions, courier limitations, legal restrictions, or circumstances outside our reasonable control.

• Refunds may not be issued for undeliverable orders caused by customer or recipient circumstances.
• Re-delivery may incur additional fees.
• Perishable, alcoholic, regulated, or specially prepared items may need to be remade or replaced and cannot always be recovered, reused, resold, or re-delivered.
• Incorrect or incomplete address information remains the customer’s responsibility.
• Orders refused by the recipient or unable to meet alcohol-related delivery requirements may not be eligible for refund, replacement, credit, or re-delivery.

Perishable and Time-Sensitive Products

Some products may include perishable, seasonal, temperature-sensitive, food, beverage, or time-sensitive components. These items are selected and prepared with delivery timing and product condition in mind.

Product quality may be affected by recipient unavailability, delivery delays, improper storage after delivery, weather, temperature, building handling, or other circumstances outside our control.

If a perishable component is unavailable or not suitable for delivery conditions, it may be replaced with an appropriate alternative at our discretion to protect quality, presentation, value, and successful delivery.

Substitutions

Because some items are seasonal, perishable, regulated, or subject to supplier, brewery, courier, or delivery availability, substitutions may occasionally be necessary.

When substitutions are made, BeerNGrub Canada aims to maintain the overall value, theme, intent, quality, and presentation of the order. Substituted items may differ from product images, descriptions, packaging, labels, brands, flavours, breweries, or specific listed contents.

Due to product availability, delivery timing, legal restrictions, and order volume, customers may not always be contacted in advance regarding substitutions.

Alcohol and Regulated Products

Some products or add-ons may include beer, alcohol, or other regulated products where permitted by applicable law. Delivery of alcohol or regulated products is subject to applicable federal, provincial, territorial, municipal, local, or other laws depending on the delivery destination.

Age verification, adult signature, identity verification, recipient availability, sobriety requirements, and additional delivery requirements may apply where required.

Failed delivery due to age verification, identity verification, recipient unavailability, refusal, restricted access, legal restrictions, or local delivery requirements may not be eligible for refund, replacement, credit, re-delivery, or re-shipping.

BeerNGrub Canada reserves the right to refuse, cancel, modify, or limit any order involving alcohol or regulated products where required or appropriate due to legal restrictions, delivery limitations, recipient eligibility concerns, product availability, licensing requirements, or compliance obligations.

Delivery Partners and Couriers

BeerNGrub Canada may use delivery partners, couriers, fulfillment providers, shipping providers, or other logistics providers to prepare, route, deliver, track, or support orders.

Delivery procedures may vary depending on the delivery method, product type, destination, building requirements, courier rules, alcohol-related requirements, and applicable law.

We are not responsible for delays, failed delivery attempts, or service interruptions caused by courier limitations, carrier disruptions, routing issues, transportation delays, or circumstances outside our reasonable control.

External Factors

Delivery schedules may be affected by circumstances beyond our reasonable control, including weather conditions, traffic, carrier disruptions, courier shortages, labour disruptions, holidays, public emergencies, supply interruptions, building access restrictions, security procedures, transportation network issues, legal restrictions, or force majeure events.

BeerNGrub Canada is not responsible for refunds, replacements, credits, delays, failed delivery attempts, or non-delivery caused by circumstances outside our reasonable control.

Order Tracking

Customers may use the order status widget on this website to review available order tracking information. Tracking information may depend on the delivery method, courier, fulfillment status, and order type.

Order status information is provided for convenience and may not always reflect real-time delivery conditions, courier delays, routing changes, or building-level delivery handling.

Questions or Support

For answers to common delivery questions, please refer to our FAQ page. For order-specific assistance, please contact BeerNGrub Canada through the Contact Us page on this website, through the support widget where available, or by phone at 888-887-4306.