Substitutions & Out of Stock Products

What Happens If A Product or Item Is Out of Stock or Discontinued?

From time to time, substitutions may be necessary to fill an order in a timely manner. Some of the items on our website may be backordered, discontinued or out-of-stock for a variety of reasons -- most of which are beyond our control. &...

Will the Product I Have Ordered Look Exactly Like the One on the Website?

When you place an order with us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph of our website.  As per our substitution policy...

How Quickly Should the Gourmet Foods in My Delivery be Eaten?

Gourmet food will be best if eaten before the best-before date or slightly thereafter. Many items will last much longer than the best-before date but quality may decrease. Please call, email or chat with us if you have a question about a specific item...

What Is Your Substitution Policy?

Substitutions are very common in the food & gifting industry – everyone has them as they are a necessary way to have products delivery on time. Our substitution policy is a clause that explains our need to occasionally substitute some of...

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