Ordering Information

Can I Add a Personal Message and Greeting Card to My Order? Is it Free?

Yes, all customers have the option to add a free personal greeting card message and receive a free greeting card.  While placing your order online, simply select the type of card you'd like to include from the "What Type of Greeting Card?" ...

Can I Place My Order by Telephone, Chat or Email?

You can always place an order by telephone, email or by chat. All of these means of communication are secure.

Do You Send an Order Confirmation?

Yes. If you provide your correct email address when placing an order, we will send you a message via email confirming your order within minutes of your order being placed.

What Are Your Online Ordering Hours?

Our online ordering system (i.e. our website) is available 24 hours a day, 7 days a week and 365 days a year. Most orders will be confirmed within minutes of being is placed.

Can I Place an Order If I am not in Toronto, New Jersey, Connecticut or New York?

Although our warehouses are in New Jersey, New York and Toronto, you can place an order from virtually anywhere in the world using your preferred delivery method.  You can place an order online via the website, via chat or email or give us a call...

What Forms of Payment Do You Accept?

We accept all major credit cards as payment including Visa, MasterCard and American Express.  When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account.  Although our website...

Can I Order Multiple Packages in One Order?

Yes, you can order several packages under one order/transaction. While placing the order online, there is a drop-down menu that allows you to indicate whether you would like to send multiple products to one address, or multiple products to different ...

Do You Require the Recipient’s Phone Number?

When placing an order, we kindly ask that all customers provide us with a working, local phone number for the recipient in case of delivery issues.  It is not uncommon for recipients to be away from home/out of office at the time that an initial...

What Else Do I Need to Know About Ordering Online?

Once you have made your product choices, you will be required to input a greeting card message, delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete...

Can I Correct or Change an Address After I Have Ordered?

We strongly encourage customers to review all shipping information for any possible errors/inconsistencies prior to submitting an order.  Once an order is placed successfully, customers are automatically emailed a shipping confirmation...

Can You Hold My Order and Ship It Later?

Online orders and orders placed with our customer service representatives by phone, email or chat can be held for later shipment. If you order online, you can select a future delivery date. If you order by email, phone or chat, please indicate the preferred...

How Far In Advance Do I Need To Place An Order?

There is no such thing as "too early" when you are ordering.  Orders can be placed as far in advance as you'd like; many of our customers prefer to place their orders for upcoming holidays, events and special occasions well in advance so that they...

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