Will the Product I Have Ordered Look Exactly Like the One on the Website?
When you place an order with us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph of our website. As per our substitution policy, minor substitutions are sometimes necessary and do occur from time to time, but we will always substitute products with similar items that are either equal to or greater than the original in value, while taking utmost care to ensure that your purchase retains its original theme and aesthetic.
If you upgrade your order or add additional items such as flowers/bouquets, fruits and balloons, the product we send will appear different as additional items have been added. We will always try to stay true to the theme of the event or product you have purchased.