Can I Get A Refund?

We abide by a strict no refund policy, meaning our organization is rarely, if ever, able to grant refunds under most circumstances.  The following reasons are not eligible for refunds:

  • change of minds
  • option of taste (don't like what was sent)
  • item no longer required
  • chose the wrong shipping method\
  • Delivery was "late" using a *non-guaranteed service
  • unwilling to pay additional service fees
  • failed delivery

 

We advise customers not to take the liberty of returning products to our warehouse and automatically expect to be refunded for it.  If a product is returned to us after it has been dispatched from our facilities, we are often unable to reuse it, therefore a full refund would not be applicable in most cases.  Returned products/baskets might also be subject to a %50 re-stocking fee to account for the items that we are no longer able to use.

We believe that there is always a suitable, more reasonable alternative to issuing a refund.  In some cases, customers might be eligible for a store credit to apply towards a future purchase as opposed to a full refund.  If a customer is unhappy with a product they've received in any way, please contact our customer service directly so that we can work together towards satisfying both parties.

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